Thanks for shopping at Laminate Factory.

If you are not entirely satisfied with your purchase, we’re here to help.

Returning products you are not fully happy or not needing can be tedious, so we have made this process easy for you.

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

In order for you to gain a refund we provide a 30 calendar days return policy on all our products sold from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

If your products are damaged at arrival please do not accept or sign for. We will do everything in our power to return damaged products if they have been damaged during transport. We have a very strict policy and stringent procedures to ensure all products dispatched are of a high and acceptable condition.

We will arrange collection for all laminate flooring through our own delivery team. All other products will be provided with a label for you to post out to us. We can only provide free return of products that are damaged during transport and faulty products which aren’t fit for purpose.

Just drop us an email on

admin@laminatefactory.co.uk

We will need your full names and address along with your order number and the reason for your return